Privacy Policy

1. Introduction

Welcome to Coralbeat, a product of Cognitionhub. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, applications, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account (name, email address)
• Set up your community or organization profile
• Subscribe to a paid plan (billing information via Stripe)
• Contact us for support
• Participate in surveys or promotions

2.2 Usage Data

We automatically collect certain information when you access the Service, including:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and features used
• Time spent on the platform
• Referring URLs and search terms

2.3 Content You Create

When you use Coralbeat to build your community, we store the content you create, including community posts, resources, comments, and member communications. This content is essential for providing the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send administrative emails (updates, security alerts)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Service:

• Stripe - Payment processing
• Google Cloud Platform - Infrastructure and hosting
• Firebase - Authentication and hosting
• Google Analytics - Usage analytics

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication requirements

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

6.1 General Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

6.2 GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

6.3 CCPA Rights (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (note: we do not sell personal information).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Provide essential site functionality
• Remember your preferences and settings
• Analyze how you use the Service (via Google Analytics 4)
• Improve our services based on usage patterns

We categorize cookies as:

• Necessary - Required for core site functionality (always enabled)
• Analytics - Google Analytics 4 cookies such as _ga and _ga_* to measure usage patterns
• Marketing - Reserved for future marketing integrations (disabled by default)

You can manage your cookie preferences anytime using the "Cookie Preferences" link in the footer. Your consent choice is stored for 12 months. You can also control cookies through your browser settings; disabling cookies may affect the functionality of certain features.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Analytics data collected via Google Analytics 4 is retained according to our GA4 configuration and applicable legal requirements.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@coralbeat.com
• Website: Cognitionhub

Related Policies

Please also review our Terms and Conditions for additional information about using the Service.